BigLuxy Product Policy

1. Quality Assurance

At BigLuxy, we are committed to providing our customers with the highest quality diamond jewelry. Each piece is meticulously crafted and inspected to meet our stringent quality standards. We guarantee that all our diamonds are ethically sourced and certified for authenticity.

2. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, you may return or exchange it within 30 days of the purchase date. The item must be in its original, unworn condition with all tags and packaging intact. Custom or engraved items may not be eligible for return or exchange.

3. Warranty and Repairs

BigLuxy offers a one-year warranty on all our jewelry against manufacturing defects. If your piece requires repair due to a defect, we will repair or replace it at no additional cost. For repairs outside the warranty period or due to wear and tear, we offer repair services at a reasonable fee.

4. Ethical Sourcing

We are dedicated to responsible sourcing and ensure that all our diamonds are conflict-free. We work closely with our suppliers to maintain ethical standards and promote sustainability within the industry.

5. Customer Service

Our customer service team is here to assist you with any questions or concerns. Whether you need help with product information, returns, exchanges, or repairs, we are committed to providing you with exceptional support. Please contact us via email or phone for assistance.

6. Privacy and Security

Your privacy is important to us. We ensure that your personal information is secure and used only for order processing and enhancing your shopping experience. Please review our Privacy Policy for more details.

7. Custom Orders

BigLuxy offers custom jewelry design services to create unique pieces tailored to your specifications. Custom orders require a non-refundable deposit and may have different return and exchange policies.

By purchasing from BigLuxy, you agree to our product policy. We are committed to ensuring your satisfaction and look forward to being a part of your special moments. Thank you for choosing BigLuxy.

If you have any problems, please contact us:

Address:  2022 Lamberts Branch Road, Miami, Florida, United States

Phone number:  +1 504-412-5615

Email: [email protected]